Security

VISITING THE SHARD

The Shard has a wide range of security measures, all of which are designed to ensure you have a safe and enjoyable time whilst with us.  We have a dedicated team of highly trained security guards, CCTV both inside and outside of the building, screening equipment all visitors pass through, and we work very closely with the police. 

You can expect to see police patrols around the building, including by armed officers, and this is nothing to be alarmed about.  If you see anything suspicious, then please tell our security team and they will be happy to help. 

PRIOR TO VISITING THE SHARD

If you are visiting one of our office tenants they will have booked you into our visitor management system. On arrival, visitors should be in possession of photo identification and will pass through airport style security screening. 

Bags will be subject to x-ray scanning and may be subject to additional searches.

Unannounced visitors will not be permitted past reception.

THE SHARD & SHARD QUARTER

Access control is strictly enforced within The Shard.  Our security team patrol within the building and will be happy to help you with any enquiries.

Security is a priority for us. In addition to our work with the police, we also support our Business Improvement District (Team London Bridge), Southwark Local Authority and collaborate with our tenants on security matters. 

We actively support the Action Counters Terrorism (ACT) campaign, and our staff undergo training with the police and the UK’s national technical authority on protective security, the Centre for the Protection of National Infrastructure. Enjoy your time at The Shard knowing we work hard to keep you safe and the building secure.

THE HOTEL AT SHANGRI-LA THE SHARD LONDON

Security checks will take place at the ground floor lobby of the hotel, where all bags will be scanned and guests will be checked for prohibited items, which are outlined below. 

If you have a reservation at TĪNG, GŎNG or Sky Lounge, please allow sufficient time to pass through security in order to arrive at your table on time. 

Guests' luggage will be handles with utmost discretion and screening will focus on identifying prohibited items including firearms or imitation firearms, ammunition, bladed articles, explosive or fireworks, hazardous liquids or chemicals or anything else that could cause harm to someone. 

THE RESTAURANTS

Security checks take place at the restaurant entrance, guests and their belongings will be subject to airport style screening. This will include x-ray scanning of bags and possessions.

Please allow sufficient time to pass through security in order to arrive at your table on time.

In order to progress quickly through security, we would appreciate guests avoid bringing luggage and large bags.

PROHIBITED ITEMS

Please do not attempt to bring in firearms, ammunition, bladed articles, explosives or fireworks, hazardous liquids or chemicals or anything else that could cause harm to someone.

DRONE POLICY

Unmanned Aerial Vehicles, or ‘drones’, are also not permitted on site or used within the vicinity of The Shard.